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Jennifer Rice Jennifer Rice
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Andy Lark Andy Lark
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Johnnie Moore is a marketing consultant and facilitator based in London. As well as 20 years of marketing experience he's trained in psychotherapy, NLP and Improv. Find out more at his blog.

Andrew Lark's more than 18 years experience of all facets of marketing, branding, sales and communications spans technology, Internet, telecommunications and consumer sectors. There he has led award-winning programs and teams for brands such as Dell, Sony, SBC, IDSoftware, Nortel, Microsoft and Sun. He is a thought leader and innovator on the convergence of brands, communications and social networking technologies. Find out more at his blog.

Jennifer Rice is a strategist and evangelist for relationship-centric brands. She brings 15 years experience in brand strategy, customer insight and marketing communications, and has worked with companies such as Microsoft, Verizon, Alcatel and Corning. Her current passion is exploring how brands are being impacted by blogs and other social technologies. Her company blog is What's Your Brand Mantra?

John Winsor is the author of Beyond the Brand: Why Listening to the Right Customers is Essential to Winning in Business and the Founder/CEO of Radar Communications, a consumer-centric consultancy. You can find out more about him at Beyond the Brand.

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« Brand Bias... | Main | Open Source Branding »

May 24, 2005

Earth To Media Buyers, Come In Media Buyers

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Posted by Andy Lark

It's time for you to understand the role of media beyond advertising. Adage gets right to the heart of the issue on the escalating practice of pulling advertising based on media bias...

The primary reasons for advertisers to invest in any media product should be the bond that product has with its audience and the relevance of that audience as a marketing target. Such relationships are often based on trust and credibility. Tools such as ad-pull policies can damage that credibility. They make clear to editors and publishers that if they don't create an editorial environment friendly to a marketer's message, the money will go elsewhere. - AdAge

Moreover, it's time for all PR teams to get ahead of this issue by briefing both their procurement functions and media buying teams on media policies and editorial. This issue could easily be corrected by a little education... I feel for the communicator that once jumped by this issue, then has to manage it.

A separate story points to thinking gone astray: "The memo cites a new BP policy document entitled "2005 BP Corporate-RFP" that demands that ad-accepting publications inform BP in advance of any news text or visuals they plan to publish that directly mention the company, a competitor or the oil-and-energy industry."

BP says: "This is not meant to be Draconian or to influence coverage. We are just asking for a head's up" about a cover story about the oil industry. We never asked to read [editorial] copy in advance."

Um, if you aren't going to influence coverage why do you need to know at all?  Of course the intent here is to influence coverage by pulling advertising from unfavorable editions. This is nothing short of reprehensible however innocent it might seem.

Brands are dependent on a free media environment. One in which Darwinistic forces exit and incompetence, poor quality and hubris can be punished or exposed. Trying to manipulate this environment so overtly is incredibly short sighted.

As an aside, this points to the prevailing environment in which media buying teams rarely speak to communications teams. Any PR team worth their salt could let the media buying team know which stories are in play with which publications.

Saying that I'm going to indulge in what might be seen as hypocrisy - but isn't. I've been a big advocate of companies not funding media or analysts that they deem to be unfairly reporting on them - the media have a right to free speech as much as companies have to free investment of marketing dollars.

But only in the most extreme circumstances and only where all other channels have been exhausted. And on this basis the GM action against the LA Times might be warranted.

Implementing this as a standard operating practice is just plain wrong and amounts to a futile attempt to manipulate the media. Shame on anyone who attempts to do it and good on AdAge for calling it into question.

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COMMENTS

1. Bruce DeBoer on May 25, 2005 03:58 PM writes...

Well put Andy.

If I were to advocate their position it would be one of media dollar ROI. I'm sure their fear is that their print ads in a publication in which editorials are negative in regards to their industry would be less effective. This is an understandable concern. Yet,to your point, the negatives resulting from a blanket hard edged ad-pull policy will out weigh any of their editorial concerns.

Asking for a “heads up” on content is ballsy and in my opinion BS [bad strategy]; it’s the cart driving the horse. All publications should have an equally strong policy of no advanced content review in order to keep the integrity of their publication. Giving in to placement requests like those is the first step in the erosion of repsectibility.

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