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Jennifer Rice Jennifer Rice
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Johnnie Moore is a marketing consultant and facilitator based in London. As well as 20 years of marketing experience he's trained in psychotherapy, NLP and Improv. Find out more at his blog.

Andrew Lark's more than 18 years experience of all facets of marketing, branding, sales and communications spans technology, Internet, telecommunications and consumer sectors. There he has led award-winning programs and teams for brands such as Dell, Sony, SBC, IDSoftware, Nortel, Microsoft and Sun. He is a thought leader and innovator on the convergence of brands, communications and social networking technologies. Find out more at his blog.

Jennifer Rice is a strategist and evangelist for relationship-centric brands. She brings 15 years experience in brand strategy, customer insight and marketing communications, and has worked with companies such as Microsoft, Verizon, Alcatel and Corning. Her current passion is exploring how brands are being impacted by blogs and other social technologies. Her company blog is What's Your Brand Mantra?

John Winsor is the author of Beyond the Brand: Why Listening to the Right Customers is Essential to Winning in Business and the Founder/CEO of Radar Communications, a consumer-centric consultancy. You can find out more about him at Beyond the Brand.

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BrandShift

« Finding Balance | Main | It's Chaos! »

April 08, 2005

Are We Living in a Bubble?

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Posted by John Winsor

TOC brings up a good point in a comment on my last post Finding Balance. TOC ends the comment by stating, "Anyone who thinks the era of corporate asshoes is ending, isn't paying attention."

So my question is, are we all here living in a bubble thinking that the world of business is changing?

Are the concepts of co-creation, transparency, balance and fluidity all things we see through rose colored glasses or is there a real change happening in the nature of business?

My sense is that there is a real change occuring. From the clients I work with at Radar including HP, Nike, Patagonia and Unilever plus companies I've interviewed for both Beyond the Brand and Spark, such as, Stonyfield Farms, Lego and Herman Miller there is a shift going on.

Companies that are focusing on co-creation, transparency, balance and fluidity with engaging both their employees and customers are finding it easier to suceed in today's environment.

I'd love to get everyone else's feedback on this. Are we drinking our own cool-aid or is there something happening here?

Comments (7) + TrackBacks (0) | Category: Brand Theory


COMMENTS

1. jbr on April 8, 2005 05:22 PM writes...

well, what's the best measure for this? have the company's you work with and interview show some form of measure indicating the "easier to succeed".

are more people buying Stoneyfield brands? what's the measure for HP? they appear to be in trouble from a normal biz sense.

like you, i feel/sense the change, but it's difficult to objectively indicate the measure of change. i suspect as our networked conversation grows larger, people will be better informed, but it's not clear if that has yet to translate to the bottom line. i left a comment yesterday on Jennifer's blog that somewhat touched on this.

changes will happen more quickly with the small/medium business market. the impact to the industry behemoths will be much more gradual. maybe, that's for the best. we need to be more personal and connected. it's hard to feel connected to a multi billion dollar corporation, but much easier to connect with the corner grocer. at least, that's my opinion....

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2. john winsor on April 8, 2005 06:18 PM writes...

Thanks for the thoughts. I agree there is no objective way of looking at this. As someone commented on BrandShift a few weeks ago, the world is a lumpy place and change happens at different rates.

The only truly objective view happen be ten years from now, looking back.

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3. Bruce DeBoer on April 8, 2005 06:38 PM writes...

Never underestimate the lengths a company or person will go to survive. Desperation will create assholes - corporate and otherwise.

I meet so many good people every day that my optimism about change is sustained. Yet,reference back to the article you pointed us to by Thomas Friedman the other day http://www.synthesiscreative.com/blog.php?view=post&poid=87. There is going to be plenty of desperation with all this change.

The corporate asshole is not dead but I do think we are more aware than ever he exists.

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4. TOC on April 9, 2005 02:54 AM writes...

It's very funny. I know the people at Patagonia and Stonyfield Farms for years, close enough to have spent a night at their house in New Hampshire and shared political conversations over dinner, just before the 2000 primary elections. One topic was whether they were going to let Al Gore sleep there. I also am a friend of Doug Tomkins who used to own Esprit and now is into deep Ecology in Chile.

I, myself, have been an executive and an owner of High Fashion company and a High Tech firm. So all of the concepts you have mentioned here are very familiar to me and have been for nearly 30 years. I also find them to be very noble and try my best to live by these principles.

That being said, outside of the cutting edge media, a category in which I put fashion, where is the growth in adherence to these values.

Balance, unfortunately, is a luxury for the elite. It does not really register with the mass of Americans who are 3 paychecks away from being out on the street.

To mention transparency in the current political and corporate climate is, in my opinion, ludicrous. Unless, of course, you are talking about how transparent the lives of the everyday people are to the Government and Corporate America (Run the simplest of Spyware programs on your computer and see what happens).

In the past 25 to 30 years, since these concepts were discussed very passionately by people my age, what has happened. Of course, we see lip service paid to these ideals. But, in the meantime, we have also seen the an unprecedented growth of corporate power over our lives. A lockstep mentality that worships price over quality. (Look around at a Walmart or a surburban supermarket and you will find out what America wears and eats.) Then take a look at the export this corporate "culture" worldwide.

Added to this is an ever increasing demand by corporations to protect "our" interests worldwide. Hence the blatant growth of militarism. If you missed the very clumsy metaphor in "Alexander the Great" it was that if Alexander couldn't pacify the Middle East, George the Junior won't be able to, either. Geopolitically, the world is in a race for markets and resources, all feuled by this corporate frenzy. Where is this all heading? You connect the dots.

You now live in a country that will soon force you to have a visa to go abroad, even to Mexico. The country that comes to mind when I think about this sort of policy is the old Soviet Union.

My point is this, I think you are having the same conversations I had with more or less the same people I had 25 years ago. That is not to say that you shouldn't have these conversations, which I still do have as well. But take a look at to whom you are speaking. They all agree with you. Then take a look around at who doesn't. The latter are in the vast majority.

I think, not only are you looking at the world through rose colored glasses, but the tint is the creation or your own marketing efforts. It is the height of self-delusion, but it might make it easier to fall asleep at night.

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5. john winsor on April 9, 2005 10:40 AM writes...

TOC -

Thanks for your comments. Like you, I am troubled by many things I see in the world, today. For the past two years I have lived in a small Mexican village for many months. It is very hard for me not to return to the US angered and saddened by the current political climate.

The issue you bring up is one of context. I think if we broaden our view, beyond marketing and branding, then there are many troubling things happening that can effect what we talk about.

As Jennifer laid out in the first post for this blog, the idea was to chronicle the shifting paradigm of branding in the context of a more networked, customer demanding world, highlighting those companies and happenings that can act as a guidepost for a proactive approach to addressing these shifts. In the context of the world, it has a limited mission.

We, as humans, all have lens that distort our worldview. In January, this hit me like a ton of bricks. I was in Kenya for a couple of weeks. It was a few weeks after the Tsunami had struck Asia. Having been there, I was saddened by the death and destruction that had occurred. When I discussed the tragedy with a Kenyan friend he reminded me that 150,000 people die in the Congo every 5 months, and nobody in the world seems to care.

Like you, I am also concerned that the new decentralized media, like blogging, is part of the problem. Instead of reading and listening to the same news sources and then engaging in a meaningful public discussion we can all go to our corners of the world and engage in a conversation with those of like minds, in the end, further limiting our world view.

My goal, as a human being, is much broader than BrandShift's. I believe that we must take action into our own hands, by being informed, traveling, seeking out diverse opinions that challenge your own and leading a life of giving more than you take.

In the end, I am hopeful that change, while difficult and painful, will be positive. The experience that has driven such hope is our adoption of two 8 month old boys, Harry and Charlie, from Far Eastern Russia. The boys have been apart of our family for three years now and have radically changed my worldview. Traveling to Russia and seeing the context of what their lives could have been like plus how fragile their existence was I am amazed by their blossoming, as humans.

Harry and Charlie not only give me hope that we can make the world a better place but they demand my participation in making that change possible.

So, TOC, thanks for pulling me out of one of the silos of my life, that of branding and marketing, and making me think more deeply about bigger issues.


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6. Johnnie Moore on April 10, 2005 05:26 AM writes...

Good debate. I think it's always tempting to say this is how the world is, as if there is some objective truth out there and not pay sufficient attention to the filters through which we perceive it.

We can focus on the bits that are going the way we like, or on those that aren't.

For myself, I think I'd like to spend more time saying that transparency is what I want to see more of. That I want to see poor practice by individuals (either in their own name or in the name of corporations) challenged more often.

It's actually very easy to slip into predicting the things we want to see happen without actually including our own desires and passions in the equation.

So like John, I'm not certain of the way the world is heading... but I do have some idea of what I want to see happen. And the practices we've been advocating on this blog are among those I want to see more of.

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7. bugaboo stroller on April 18, 2005 05:10 PM writes...

bugaboo stroller

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