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Jennifer Rice Jennifer Rice
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Andy Lark Andy Lark
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Johnnie Moore Johnnie Moore
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John Winsor John Winsor
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Johnnie Moore is a marketing consultant and facilitator based in London. As well as 20 years of marketing experience he's trained in psychotherapy, NLP and Improv. Find out more at his blog.

Andrew Lark's more than 18 years experience of all facets of marketing, branding, sales and communications spans technology, Internet, telecommunications and consumer sectors. There he has led award-winning programs and teams for brands such as Dell, Sony, SBC, IDSoftware, Nortel, Microsoft and Sun. He is a thought leader and innovator on the convergence of brands, communications and social networking technologies. Find out more at his blog.

Jennifer Rice is a strategist and evangelist for relationship-centric brands. She brings 15 years experience in brand strategy, customer insight and marketing communications, and has worked with companies such as Microsoft, Verizon, Alcatel and Corning. Her current passion is exploring how brands are being impacted by blogs and other social technologies. Her company blog is What's Your Brand Mantra?

John Winsor is the author of Beyond the Brand: Why Listening to the Right Customers is Essential to Winning in Business and the Founder/CEO of Radar Communications, a consumer-centric consultancy. You can find out more about him at Beyond the Brand.

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« Brand Pull Through... | Main | HR and Branding »

March 26, 2005

Be an Inspired Protagonist

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Posted by John Winsor

I’m finishing the edits for my new book, SPARK, and came across some interesting insights from Michael Jager, Creative Director of JDK, a design firm in Burlington, Vermont whose claim to fame is their work on Burton Snowboards.

“To me the essence of leading, following or nurturing a culture of innovation starts with the depth of your belief in differentiation and the importance of differentiation. What drives it? Is it your desire for progression, something that you need to do to be successful as a brand, as a consumer product, or as an individual?

It goes back to a respect for differentiation. It means the willingness to take that risk and not be afraid of it but also finding pleasure and desiring progression.

The idea of progression is what I’ve used to help guide my thinking. To me, having a commodified existence is pretty painful and useless. People and companies that are followers instead of leaders don’t necessarily always stay on the path to commodification. Certainly, it’s not a very exciting place.

You can certainly be a second place company following innovations and tweaking other people’s ideas and remain in a place beyond commodity but I don’t want to be one of those people nor work for a culture like that.

It’s far more interesting to become an inspired protagonist in a market. And, by taking that position, it means that you need to be deeply connected to the culture that your products exist in and the people that use them; yet rely on your intuition about where things will be.”

Is your brand an inspired protagonist?

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COMMENTS

1. Andrew Lark on March 27, 2005 11:49 AM writes...

Right on. I learnt something powerful from John Roth at Nortel - only listen to your most radical customers. Being a brand protagonist requires you live in the culture - or just live it - that is your market - but to win you need to be ahead of the customers in that market. That is what disruptive innovators like Burton do. Differentiation comes not from listening to customers but from living the market and delivering products ahead of customers' current needs or wants.

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